General Terms and Conditions

GENERAL CONDITIONS

The current Terms and Conditions are applicable to Roma.it. Furthermore, they are applicable to the processing of information, documents, graphics, videos, characteristics, music and any other service connected to this Web Site.

ITALIA IDENTITY Srls – Via Siria, 74 – 00179 Roma

TERMS AND CONDITIONS REGARDING ONLINE PURCHASE AND USE OF THIS WEBSITE 

Last update: June 2017

APPLICABILITY

The current general conditions applied to

• orders placed for products available on the www.romaid.it website (the “Web Site”) by consumers in Europe
• the use of any information, document, graphic element, video, characteristic, music or any other service available on the Web Site.

ORDERS/PURCHASES ON THE WEBSITE

CONDITIONS FOR ORDERS/PURCHASES 

To place an order on the Web Site you must:

•     be of the minimum age required by the law and, at least, not being under 16 years old
•     be a costumer, not a reseller

ORDER PROCESS

To place an order you must have an email address and it may be necessary setting your browser to accept cookies (functionals) and pop-ups, so that you could have access to every feature of the website, including the creation of personalized products, adding purchased products in the cart and finalizing the purchase. 

Placing an order on the Web Site is easy and fast:

•    Choose the product you want to purchase
•    Add the product to the cart
•    Go to Checkout;
•    Select the place of delivery and the payment method 
•    Order verification
•    Order placement
•    Online order confirmation

The order becomes binding once you click on the “Buy Now” button at the end of the purchasing procedure. Clicking on the “Buy Now” button the user places the order thus committing to pay the amount indicated on the checkout screen. Upon receipt of the order an order confirmation will automatically appear on the Web Site; confirmation contains order number and a summary of the products purchased. The purchase contract is then concluded. A copy of the automatic order confirmation, as well as of any other following change in the order, made by the costumer and confirmed by our Company, will be sent via e-mail. It is recommended to print or download this copy for any future reference. 

COMPANY’S RIGHT TO NOT ACCEPT ORDERS OR CANCEL PURCHASES 

Fulfillment of every order placed through the Web Site is subject to the availability of the items. Under the existing legislation, the Company expressly reserves the right to not accept orders placed by clients or terminate the purchase contract after the automatic order confirmation in the following cases, Nella misura consentita ai sensi della legislazione vigente la Società si riserva espressamente il diritto di non accettare gli ordini degli utenti o di risolvere il contratto di acquisto dopo l’invio della conferma d’ordine automatica nei seguenti casi, for indicative purposes only, without thereby incurring any legal liability: 

•     The product is not available / out of stock (any received payment will be reimbursed);
•     Billing information provided by the users is either incorrect or unverifiable 
•     The order was identified by our security systems as unusual or potentially fraudulent  
•     The order was submitted by the user   through an automatic system or program, like BOT, SCRIPT or any other means using a similar mechanism 
•     There are grounds to believe that the user is not of the minimum age required by current legislation 
•     There are grounds to believe that the user is a reseller
•     If an error has occurred concerning the stated price
•     In case of impossibility to make the delivery to the provided address 
•     In case of faulty texts, price list or any other mistake or  inaccuracy regarding information on the Web Site. 

DATA CHECK

Our Company can carry out some checks before fulfilling the placed orders. These verifications include checking the address, creditworthiness and any fraudulent activity. For what concerns this last kind of verification Per quanto riguarda quest’ultimo tipo di verifiche partially automated checks are carried out on all purchases to detect suspicious or unusual transactions as well as fraudulent transactions. Suspected fraud on the romaid.it website will be thoroughly investigated and, if necessary, prosecuted legally.

PRICES/PAYMENTS 

PAYMENT METHODS 

Currently the available payment methods are Paypal and Stripe.

PAYMENT PROCESSING

In case of payments by credit or debit card, the amount will be charged at the time of the purchase. The ownership of the product remains of our Company until the receipt of the entire agreed purchase price.

PRICES AND CURRENCY 

All products prices on the Web Site include VAT. Shipping costs apply based on the order. Shipping costs, currently only for ITALY, will, in the future, depend on the destination country.

Prices are all in Euro.

TOTAL PRICE

The total price shown in the check out screen includes taxes, fees and shipping costs. Said price is provided on the order confirmation which we recommend you to print or download for any future reference. In case of payment by credit card the total order amount will appear in your card statement in local currency. 

In the event your local currency is different from the currency the prices are quoted in, your bank will apply the exchange rate applicable per the date of purchase. The bank’s decision to apply a different exchange rate is outside the control of our Company.

PRICE VARIATIONS

The prices for the products are the new shown on the Web Site. Prices can change over time, however these changes do not affect orders already confirmed in an order confirmation.

SHIPPING AND DELIVERY 

DELIVERY: TIMING AND PLACES 

The courier responsible for delivering is GLS please visit their page to check delivery terms and conditions. The chosen courier may vary to ensure delivery time. 

STAGGERED DELIVERIES

When possible, our Company will Ove possibile la nostra Società will ship all articles in one solution. For this reason, delivery dates may change depending on the stock availability of some products. Our company reserves the right of splitting an order, for example if any of the items in the order are not available or if production is delayed. In case of staggered deliveries our Company will inform the user via e-mail to the e-mail address provided at the time the order was placed. No additional shipping costs will be charged.

VERIFICATION AT THE DELIVERY

On receipt of the ordered products, it is advisable to check the packaging carefully. In case of any damaged products please do not accept the delivery.

SHIPPING COSTS 

Shipping costs are paid by the buyer as indicated on the order summary before the payment.

FREE SHIPPING

If the total purchase price is higher than € 50,00 (fifty/00 euros) the buyer will automatically be entitled to free shipping.